জননী কুরিয়ার সার্ভিস চট্টগ্রাম অফিসের ঠিকানা ও মোবাইল নাম্বার

Janani Courier Service has carved a robust presence in Bangladesh’s logistics and courier landscape by delivering swift, dependable service across the country. Among its regional hubs, the Chittagong Regional Office stands out as a strategic keystone in supporting the flow of parcels, documents, and bulk logistics across the southeastern region. Given Chittagong’s prominence as a port city and commercial heart, this office is uniquely positioned to connect urban and rural networks, enabling both individual and institutional clients to benefit from Janani’s nationwide reach.

Location & Facility Structure

The Chittagong Regional Office is typically situated in a high-traffic, accessible area such as Agrabad, Muradpur, or GEC Circle—regions favored by most courier and logistics companies due to proximity to commercial hubs and easy highway connectivity.

The facility usually includes:

• Counter Services for walk-in customers sending parcels

• Dedicated Dispatch Zones for daily outbound and inbound consignments

• Temperature-Controlled Storage Areas for sensitive goods

• Package Sorting Section with barcode scanners and documentation teams

• Motorcycle & Van Delivery Docks for rapid last-mile deployment

These modular features help ensure quick turnaround, accuracy in delivery, and minimal disruption even during peak hours or seasonal surges.

Services Offered

Janani’s Chittagong office offers the full suite of their national courier services:

Document and Parcel Delivery

• Same-day and overnight delivery available for metro-to-metro shipments

• Cost-effective standard delivery with tracking support

• COD (Cash-on-Delivery) management for online sellers

• Real-time delivery dashboards to track order lifecycle

Technology & Service Quality

Janani’s Chittagong hub implements a semi-digitized logistics chain. While the service is still largely manual in terms of field delivery, the integration of barcode tracking, SMS alert systems, and online payment confirmations has made the customer experience smoother.

Quality control is a key focus at the regional office, with:

• Daily Delivery Audit Logs

• Customer Feedback Register at Counter

• Discrepancy Reporting Channel for lost or delayed items

They also maintain a Service Recovery Team—a small but proactive unit that investigates irregularities and ensures client satisfaction is upheld.

Staffing and Customer Interaction

• A Branch Manager overseeing performance metrics and service scope
• 4–6 Counter Agents handling walk-in bookings
• 10+ Delivery Personnel assigned across sectors on motorcycles or vans
• 3 Administrative Staff managing record-keeping, follow-ups, and phone support

Customer service here is pragmatic—focused on delivering results rather than scripted interactions. Agents are known for being helpful with tracking, packaging guidance, and locating hard-to-reach destinations, particularly in rural post codes and newly registered addresses.

Customer Perception

While Janani Courier doesn’t market itself as a luxury logistics brand, it has earned a solid reputation for:

• Reliability: Especially among small business owners and e-commerce sellers
• Cost Efficiency: Competitive pricing for deliveries under 3kg
• Rural Coverage: Broader reach than most regional courier companies

Some challenges noted by customers include:

• Occasional delays due to weather or road conditions
• Limited packaging solutions for fragile items
• Phone lines often busy during peak hours

However, overall satisfaction remains high, particularly among regular users who appreciate the consistent service and accountability.

জননী কুরিয়ার সার্ভিস । Janani Express Parcel Service

চট্টগ্রাম আঞ্চলিক অফিস

ঠিকানা: ২৯/৩০ ডি.টি রোড, ঈদগা এয়াকুব আলী পেট্রোল পাম্পের সামনে, চট্টগ্রাম

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E-mail: ChattogramBranchJeps@gmail.com

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Website: https://jananiexpress.com