bKash Customer Care Address in Khulna
In the bustling riverine city of Khulna, Bangladesh's third-largest urban center and gateway to the Sundarbans, bKash plays a pivotal role in everyday financial transactions. Known for its shrimp industry, ports, and growing economy, Khulna District sees widespread use of bKash for remittances, merchant payments, bill settlements, and mobile recharges. For users facing issues like transaction failures, PIN resets, or limit increases, knowing the exact bKash customer care address in Khulna is key to quick resolutions.
If you're looking for "bKash customer care address Khulna," "bKash center location in Khulna Sadar," or "nearest bKash care center Khulna," this SEO-optimized guide for 2026 provides comprehensive details. bKash operates a dedicated Customer Care Center in central Khulna, ensuring accessible support for residents across upazilas like Daulatpur, Khalishpur, Sonadanga, and Batiaghata.
Official bKash Customer Care Address in Khulna District (Updated 2026)
bKash maintains one primary full-service Customer Care Center in Khulna District, strategically located in the heart of the city for maximum accessibility.
Full Address: Ishraq Plaza, 1st Floor, Plot: 43-44, Majid Sarani, Shib Bari Moor (Shib Bari Mor), Khulna Sadar, Khulna-9100.
Key Landmarks:
- Directly at Shib Bari More intersection
- Opposite Zia Hall
- Near major roads like KD Ghosh Road and Upper Jessore Road
- Surrounded by banks, markets, and commercial hubs
Ishraq Plaza (also spelled Ishraque Plaza in some references) is a prominent building in this busy commercial area. The center is on the 1st floor with visible bKash branding, making it easy to spot.
This remains the flagship and only dedicated customer care center in Khulna District as of 2026, serving the entire region efficiently.
How to Reach bKash Customer Care Center in Khulna
Khulna's compact city layout and good road network make the center highly accessible.
From Khulna Railway Station
- Distance: Approximately 4-5 km (10-15 minutes by rickshaw or CNG auto-rickshaw).
- Route: Head north via Station Road, turn towards Dakbangla More, then proceed to Shib Bari More via Jessore Road.
From Sonadanga Bus Terminal (Main Bus Stand)
- Distance: About 2-3 km (5-10 minutes).
- Route: Direct via Khan Jahan Ali Road or nearby streets to Shib Bari More—one of the closest major terminals.
From Rupsha or Phultala Areas
- Take local buses or autos towards city center; alight at Shib Bari More.
From Khulna University or Rural Upazilas (e.g., Terokhada, Dumuria)
- Use inter-district buses to Sonadanga or Dakbangla, then short local transport to the center (30-60 minutes total).
By Ride-Sharing (Pathao, Uber) or Personal Vehicle
- GPS search: "Ishraq Plaza, Shib Bari More, Khulna" or "bKash Customer Care Khulna."
- Parking: Street parking available nearby, though the area can be congested.
Public Transport Tips
- Frequent leguna (local tempos) and rickshaws ply routes passing Shib Bari More.
- Avoid peak traffic hours (morning and evening) for smoother travel.
Operating Hours of bKash Customer Care Center Khulna
- The center follows standard bKash timings:
- Saturday to Thursday: 10:00 AM to 7:00 PM
- Friday: 10:00 AM to 6:00 PM (subject to variation)
- Closed on government holidays.
Always confirm via the helpline before visiting, especially during festivals like Eid or Pohela Boishakh.
Services Available at bKash Customer Care Address in Khulna
- New account opening and NID verification
- Forgotten PIN reset or recovery
- Transaction dispute resolution, refunds, and reversals
- Increasing account limits (cash-out, send money, add money)
- Fraud reporting and immediate account protection
- Guidance on savings products, loans, or investments
- Merchant account registration and troubleshooting
- Compliance-related document submission
Trained staff provide personalized assistance, ideal for issues needing physical verification. Bring your original NID, registered mobile phone, and any transaction references for faster service.
Why Visit the bKash Customer Care Center in Khulna District?
Khulna's economy relies heavily on bKash for industrial workers, shrimp farmers, and port-related remittances. In-person visits are preferred for sensitive matters like fraud recovery or high-limit upgrades, offering direct interaction and document handling. The central location minimizes travel, even from outskirts.
Alternative Customer Care Options for Khulna Users
- 24/7 Helpline: Call 16247 (from any mobile/landline) or +88-02-55663001 (international).
- bKash App: Self-service tools for PIN reset, transaction history, and complaint submission.
- Live Chat: Available on www.bkash.com during operational hours.
- Email Support: support@bkash.com
- Social Media: Official bKash Facebook for updates and queries.
The app's locator feature also helps find nearby agents for routine transactions.
bKash Agents and Plus Points in Khulna District
For cash-in/out or add money, utilize the dense network of agents across Khulna—use the bKash app's "Nearest Agent" GPS tool. High-density areas include Dakbangla, Khalishpur, and local bazaars in upazilas.
bKash Plus points offer extended services and higher limits.
Common Issues Resolved at Khulna bKash Center
- Transaction failures due to network issues in riverine areas.
- PIN errors or account lockouts.
- Limit increases for business/remittance needs.
- Merchant payment disputes in markets.
- Fraud attempts via phishing.
bKash's 2026 enhancements include quicker digital resolutions to reduce physical visits.
Safety Tips for Visiting and Using bKash in Khulna
- Carry original documents only.
- Visit during less crowded morning hours.
- Never share PIN, OTP, or personal details.
- Use official app and channels.
- Report suspicious activities immediately via helpline.
- Beware of crowded area pickpockets.
Frequently Asked Questions (FAQ)
Q: What is the bKash customer care address in Khulna?
A: Ishraq Plaza, 1st Floor, Plot 43-44, Majid Sarani, Shib Bari Moor, Khulna-9100 (opposite Zia Hall).Q: Are there multiple bKash centers in Khulna District?
A: One main center; agents handle basic needs elsewhere.Q: What are the operating hours?
A: 10 AM to 7 PM (Sat-Thu), until 6 PM on Friday; closed holidays.Q: Can I resolve issues over the phone?
A: Yes, most via 16247 helpline or app.Q: Documents needed for limit increase?
A: Original NID and registered phone.Q: How to find nearest agent?
A: Use bKash app locator.
Convenient bKash Support in Khulna District
The bKash customer care address in Khulna District at Ishraq Plaza, Shib Bari Moor, delivers reliable, in-person assistance complemented by robust digital and agent networks in 2026. Whether in urban Khulna Sadar or surrounding areas, help is readily available. Enjoy secure, seamless transactions with bKash!
