Vivo Mobile Service Center in Rajshahi Division

Vivo Bangladesh maintains a growing network of service centers and service stations (collection/delivery points) across the country. Customers in Rajshahi Division can access support locally without traveling to Dhaka for many common issues.

Official Vivo Bangladesh Customer Support Channels

Before visiting any center, note these primary contact methods:

• National Hotline: 09610-991079 or +8809610991079 (typically Saturday–Friday, 9:00 AM–6:00 PM, excluding public holidays; confirm current hours)

• Additional support numbers listed on the official site (including WhatsApp and Messenger options during support hours)

• Email: service.bd@vivo.com

• Official Website: https://www.vivo.com/bd (use the Service Center locator by selecting province/city)

• Facebook: https://www.facebook.com/vivoBangladesh

• Online tools: Appointment booking, repair progress query, IMEI authentication, spare parts price query, and warranty terms available on the support section of the website

The official service center locator (https://www.vivo.com/bd/support/service-center) is the most reliable way to find current authorized locations. Select the relevant state/area and city for the latest list of Service Centers and Service Stations.

Vivo Service Center & Authorized Points in Rajshahi City

Rajshahi city hosts key authorized points for Vivo users.

Primary reported locations include:

Brand shops and related points in the area (useful for sales, basic assistance, or sometimes collection) include locations around Theme Omor Plaza and New Market / Ranibazar with contacts such as +8801715578147. These are primarily sales-focused authorized brand shops that may assist with after-sales coordination.

Tips for Rajshahi visitors: Theme Omor Plaza is a central commercial building. Carry your purchase invoice, warranty card (if available), and back up important data before submitting the device. Ask for a job sheet/receipt upon submission.

Vivo Service Center in Bogura (Bogra)

Bogura is a major hub in Rajshahi Division and hosts an important authorized service point.

Reported location:

This center serves Bogura city and surrounding upazilas. Runner Plaza is a known commercial complex on Nobab Bari Road, making it relatively accessible.

Vivo Service Support in Sirajganj

Sirajganj has authorized service-related points.

Reported location:

• Address: Holding # 811/812, Ma-Mansion (2nd Floor), Station Road, Moktarpara Moor, Sirajganj

• Mobile: +8801896034446

• Hours: Typically aligned with other centers (around 10:00 AM–7:00 PM; Friday often holiday)

Additional brand shop / collection-style points exist in areas such as Belkuchi, Ullapara, and Raiganj (e.g., local telecom shops acting as authorized points with separate contact numbers in the 01712 range). These often handle submission and courier coordination to a full service center.

Support Points in Pabna, Natore, Naogaon and Other Districts

Rajshahi Division includes several districts. While full-scale exclusive service centers may be concentrated in larger cities, authorized brand shops and service stations (collection points) operate in smaller towns. These points typically accept devices, provide receipts, and arrange transfer to a regional service center, sometimes with free or coordinated delivery logistics under Vivo’s network.

Examples of reported points (brand shops / stations):

• Pabna / Ishwardi / Sujanagar area: Local authorized points such as Arzu Super Market (Station Road, Ishwardi) and Reza Complex (Sujanagar) with contacts in the 01712 range. Hours often extend into the evening (e.g., 10:00–20:00 in some listings).

• Natore: Brand shops near Old Hanif Bus Counter / Kanaikhali areas.

• Naogaon: Experience or brand shop references (e.g., Shorni Market / main road areas and Nazipur).

Services Offered at Vivo Authorized Centers

Authorized centers and stations typically provide:

• Hardware diagnostics and repair (screen, battery, charging port, camera, speaker, motherboard-related issues)

• Software troubleshooting, system updates, and optimization

• Warranty claim processing (subject to terms, proof of purchase, and eligibility)

• Genuine spare parts replacement

• Device cleaning, sanitization, and protective film application (especially during Service Day events)

• Accessory sales (original chargers, data cables, earphones)

• Repair status tracking and customer updates

• In some cases, express or “flash” repair for eligible issues (aiming for same-day or one-hour turnaround on simpler jobs)

Important notes:

• Back up all data before any service. Vivo and service centers are not responsible for data loss.

• In-warranty repairs generally cover manufacturing defects according to the warranty policy. Physical damage, liquid damage, unauthorized modifications, or normal wear may be chargeable.

• Out-of-warranty repairs use genuine parts at listed prices (spare parts price query available on the official website).

• Always request a detailed job sheet, estimated cost (if applicable), and expected timeline.

Vivo Service Day and Special Campaigns

Vivo regularly organizes Service Day events (often spanning a few consecutive days, sometimes around the third week of the month or announced specially). Benefits commonly include:

• Free labor charges on eligible repairs

• Discounts (e.g., 10%) on genuine accessories

• Free protective film / screen protector application

• Free software upgrade

• Free sanitization / cleaning

• Priority or express repair options

• Game optimization or other value-added services for eligible devices

Check the official Vivo Bangladesh Facebook page, website news section, or hotline for upcoming Service Day dates and exact offers. These events are popular and centers can be busier than usual.

How to Visit a Vivo Service Center – Step-by-Step Guide

For service stations that primarily collect devices, the process may involve courier transfer to a full service center, with the station coordinating return.

Tips for Smooth Service Experience in Rajshahi Division

• Verify authorization: Prefer locations listed on the official Vivo Bangladesh site or reachable via the national hotline.

• Ask about genuine parts and request confirmation on the job sheet.

• Keep all receipts and service documents for future warranty claims.

• For liquid damage or severe physical damage, expect chargeable service and possible limitations.

• Peak times (evenings, weekends, Service Day periods) may involve longer waits—arrive earlier if possible.

• If traveling from rural areas of Rajshahi, Bogura, Sirajganj, Pabna, Natore or Naogaon, plan transport and consider same-day or next-day collection if the issue is simple.

• Software-only issues can sometimes be guided over the phone or resolved with a quick visit.

• For corporate or bulk needs, inquire via the corporate sales channels listed on the official site.

Warranty Policy Overview

Vivo provides standard limited warranty coverage on devices sold through authorized channels in Bangladesh. Coverage typically includes manufacturing defects for a defined period from the date of purchase (exact terms are model- and region-specific). Physical damage, liquid ingress, unauthorized repairs, and normal wear-and-tear are generally excluded. Always refer to the official warranty terms page on vivo.com/bd for full details, exclusions, and conditions. International warranty service may apply for designated models under specific rules.

Frequently Asked Questions (FAQs)

Q: What is the main Vivo service center number for Rajshahi?
A: One frequently listed number associated with Rajshahi points is +8801896034431. Always confirm via the national hotline 09610-991079.

Q: Are there Vivo service centers in Bogura and Sirajganj?
A: Yes. Bogura has a reported center at Runner Plaza (Nobab Bari Road). Sirajganj has a reported point at Ma-Mansion, Station Road / Moktarpara Moor.

Q: Do I need an appointment?
A: Walk-ins are commonly accepted, but calling ahead or using any online appointment option is advisable, especially during promotions.

Q: Can I get software updates at any center?
A: Yes, authorized centers provide official system updates.

Q: What if my phone is out of warranty?
A: You can still receive paid repairs using genuine parts at authorized centers.

Q: How do I check repair status?
A: Use the official “Query of repair progress” tool on the Vivo Bangladesh support website or contact the center/hotline with your job number.

Q: Are there doorstep or pickup services?
A: Availability varies. Some campaigns and service stations support coordinated delivery/collection. Inquire via hotline or local center.

Q: Where can I buy genuine accessories?
A: At authorized service centers, brand shops, and the official e-store.

Additional Practical Advice for Users in Rajshahi Division

Rajshahi Division covers a large geographic area with urban centers and rural upazilas. Public transport (buses, local vehicles) connects most district headquarters. When carrying a device for service, protect it in a safe bag and note the IMEI and model. After repair, test basic functions (charging, display, camera, speakers, network) before leaving the center.

Keep your phone’s software updated regularly to reduce the need for service visits. Use original or high-quality chargers and avoid extreme temperatures or moisture exposure. For battery health, avoid continuous 100% charging and extreme discharge when possible.

If you face difficulty locating a center or have a complex issue (e.g., motherboard-level problems), the national support team can guide you to the most appropriate facility or regional hub.

Reliable Support for Vivo Users Across Rajshahi Division

Authorized Vivo Mobile Service Centers and service stations in Rajshahi Division provide accessible, professional after-sales care with genuine parts and trained support. Key reported locations include Theme Omor Plaza in Rajshahi (+8801896034431), Runner Plaza in Bogura (+8801896034426), and Ma-Mansion area in Sirajganj (+8801896034446), along with brand shops and collection points in Pabna, Natore, Naogaon and other districts.

By choosing official channels, you protect your device investment, maintain warranty eligibility, and receive quality service. Whether you need a simple software update, battery replacement, screen repair, or full diagnostics, the Vivo network in Rajshahi Division is equipped to help. Visit during regular hours, prepare your documents and data backup, and enjoy peace of mind knowing your smartphone is in authorized hands.

Stay connected with official Vivo Bangladesh channels for Service Day announcements, new service benefits, and product support. Your satisfaction remains the priority of Vivo’s after-sales commitment across Bangladesh.